COVID-19 Information Page

What Crossroads is doing to ensure public safety? At Crossroads Utility Services, the health and well-being of our customers, employees, and communities is our top priority.  We are committed to being responsive to the needs of our customers as the COVID-19 situation evolves.

Effective Monday, September 28, 2020 at 8:00 a.m., Crossroads Utility Services, LLC will re-open the customer service lobby at 2601 Forest Creek Drive, Round Rock, TX and Travis County Water District’s No 18 customer service office at 1502 San Juan Drive Austin, TX 78733 to the general public.
All visitors over the age of ten must wear a mask while in the lobby and observe social distancing. 


*There is a drop box available for check payments at the entrance of both locations.*
We appreciate your patience as we navigate through these unprecedented times.



Payments: We are now taking payments over the phone at this time.
You can still use the website portal as a resource for self-service utility account information and 24/7 access.  You can access your account through our website at www.crossroadsus.com.  Click “Pay my bill” and select your district.  From there you can make payments, view account history and usage, and check account balances. It’s easier and faster in most cases to manage your account online, especially as call response times may be longer than usual.

We continue to monitor this quickly evolving situation and are prepared to assist you as needed.

Emergencies: If you are experiencing a water or wastewater emergency, your call or email will be responded to as quickly as possible.

Disaster Resource Sites:

CDC releases resources to assist states to open: https://www.cdc.gov/coronavirus/2019-ncov/downloads/php/CDC-Activities-Initiatives-for-COVID-19-Response.pdf

Americans can continue to use and drink water from their tap as usual.

EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. Coronavirus, which causes COVID-19, is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective. EPA is coordinating with our federal partners, including the Centers for Disease Control and Prevention (CDC), and will continue to provide technical assistance and support, as appropriate.

The Texas Department of State Health Services (DSHS) is working closely with the Centers for Disease Control and Prevention (CDC) in monitoring the new coronavirus disease 2019 (COVID‑19) that is causing an outbreak of respiratory illness worldwide. You can find the current Texas case count on our News Updates page.

https://dshs.texas.gov/Coronavirus/ https://www.tceq.texas.gov/response/covid-19

TDSHS link and TCEQ link

 

Water and Wastewater Safety:

https://cdn.ymaws.com/www.tawwa.org/resource/resmgr/docs/Joint_Statement_on_Tap_Water.pdf

EPA link https://www.epa.gov/coronavirus

 

Frequently Asked Questions

Will I still receive my utility bill?


Yes




If I have questions about my bill or service who do I call?


Customer service (email is preferred during this crisis due to high call volume) customerservice@crossroadsus.com




During this Crisis what is the best way to pay my bill?


Paying Your Bill - Options available to pay your bill include: By mail: Mail us your payment by check with the utility stub to "District name" PO Box 4901 Houston, TX 77210 Online: You can access your account through our website at www.crossroadsus.com. Please use the website portal as a resource for self-service of your utility account information 24/7 Click “Pay my bill” and select your District. From there you can make payments, view account history and usage, and check account balances. It’s easier and faster in most cases to manage your account online, especially as call response times may be longer than usual during this time.
By Phone: Please call 512-246-1400 with a debit or credit card.




Who do I contact if I'm experiencing a water or wastewater emergency?


Call our 24- Hour Number at (512) 246-1400




Can I call in and make my utility payment?


Yes, as of 06/04/2020 Crossroads Customer Service has begun taking payments over the phone.




Is my drinking water safe?


Americans can continue to use and drink water from their tap as usual. EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. Coronavirus, which causes COVID-19, is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective.